How to Delete Your Paloom Account
You can delete your Paloom account at any time, in any of these three ways. Each one deletes the same data.
In the Paloom mobile app:
Open Settings and tap Delete account. The app opens your account settings in the browser, where you confirm the deletion.
On the web:
Sign in to Paloom, open Settings → Account and choose Delete account. Type your email address to confirm.
Sign in at paloom.studio
By email:
If you can no longer sign in, write to us from the email address of your Paloom account and ask us to delete it.
Email support@paloom.studio
What Is Deleted
All comments and conversations in your workspace
Your connected social accounts are disconnected — Paloom loses all access and stops receiving data from them
Your subscription is cancelled immediately
Deletion is permanent and cannot be undone. If you only want to stop paying, cancel your subscription instead — your data then stays as it is.
What Is Kept
As described in our privacy policy:
Usage logs are kept for up to 2 years for service improvement
The name, username and profile picture of people who commented on or wrote to your connected accounts are kept while another Paloom customer's inbox still shows them, and deleted automatically within 14 days once none does
Your customer record and invoices with our payment provider Stripe are kept because tax and commercial law require it, currently for up to ten years
Full details: Privacy Policy (Data Retention)
